At Cielis, every order goes through a full quality check before shipping.
Orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order is prepared, you will receive a confirmation message with all shipping details.

Shipping Time

We ship across Egypt using trusted delivery partners.
Estimated delivery time is:

  • 2–5 business days depending on your location

  • Remote areas may require additional time

Please note that shipping time may vary due to weather conditions, traffic, or courier-related delays.

Shipping Fees

Shipping fees are calculated based on your delivery area and will appear clearly at checkout before you complete your order.

Order Tracking

You will receive updates at every stage:

  • Order Confirmation

  • Processing

  • Out for Delivery

  • Delivered

If you need help tracking your shipment, our support team is available to assist you.

On-Delivery Inspection (Recommended)

For your safety and satisfaction, we strongly recommend inspecting your order upon delivery while the courier is present.

You may:

  • Check the product

  • Confirm the size

  • Ensure it matches your order

If the item does not fit or does not match your request, you may return it immediately with the courier.
Inspection must be done at the moment of delivery.

Once the courier leaves, the standard return policy applies.

Failed Delivery Attempts

If the courier is unable to reach you after repeated attempts, the order may be returned to us.
A re-delivery fee may be applied.

Incorrect Address

Cielis is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Please make sure all details are accurate before completing your order.

Delivery Delays

Although we work with reliable partners, delays may occur due to:

  • Weather conditions

  • High demand periods

  • Logistics or transportation issues

We will always do our best to support you and ensure your order arrives as soon as possible.

Contact Us

For any questions regarding shipping, you can reach us at:
Email: support@cieliseg.com
Phone: 0109 2917688
Location: Egypt / Qanater El Khayreya