At Cielis, your satisfaction and confidence in our products are top priorities.
To ensure a smooth shopping experience, we offer an On-Delivery Inspection option that allows you to check your order the moment it arrives.

Inspect Your Order Upon Delivery

We highly recommend inspecting your order immediately while the courier is still present.
This helps you confirm:

  • The correct size

  • The correct product and color

  • The condition and quality of the item

  • That everything matches what you ordered

You may open the package and try the item quickly to check the fit, as long as the product remains in perfect condition.

If the Item Doesn’t Fit or Isn’t As Expected

If the product does not meet your expectations during delivery, you may:

  • Return it instantly with the courier, with no additional fees

  • You will not be required to receive the order if it does not match your request

This is the fastest and easiest way to handle incorrect sizes or mismatches.

Important Notes

  • Inspection must be done on the spot, before the courier leaves.

  • Once the courier departs, the order will fall under our standard Return & Exchange Policy.

  • Items must remain clean, unused, and undamaged during inspection.

  • This policy applies only during the initial delivery attempt.

Why We Offer This

At Cielis, we want you to feel fully confident in every purchase.
Our On-Delivery Inspection option ensures:

  • Faster solutions

  • No unnecessary return delays

  • A smoother customer experience

  • Better accuracy and trust in the delivery process

Need Assistance?

If you have any concerns during delivery, you can always reach us directly:

Email: support@cieliseg.com
Phone: 0109 2917688
Location: Egypt / Qanater El Khayreya