At Cielis, your privacy and security are extremely important to us.
We are committed to protecting your personal information and ensuring that your shopping experience is safe, trusted, and transparent.

This Privacy & Data Protection Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect only the information necessary to provide our services, process your orders, and improve your shopping experience.

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Order details

Automatically Collected Data

When you browse our website, certain data may be collected automatically, such as:

  • Browser type

  • Device type

  • IP address

  • Pages viewed

  • Time spent on the site

This helps us enhance website performance and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Contact you regarding your order or delivery

  • Provide customer support

  • Improve website functionality and user experience

  • Send updates or promotional offers (only if you choose to subscribe)

  • Prevent fraud or unauthorized activities

We never use your information for any purpose that is not clearly stated.

3. Data Protection & Security

Your data is stored securely and handled with strict confidentiality.

  • All sensitive information is encrypted

  • Payment data is processed through secure, certified payment gateways

  • We do not store or access your credit card information

  • Only authorized team members can access customer information when needed to serve you

We follow industry-standard security practices to protect your information from unauthorized access, alteration, or loss.

4. Sharing Your Information

We never sell, trade, or rent your personal information to any third party.

We may only share your information with trusted service providers, such as:

  • Shipping and delivery partners

  • Payment processors

  • Customer support tools

These partners are required to protect your data and use it only for the service they provide.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyze website traffic and performance

  • Enhance functionality (such as cart saving)

You may disable cookies in your browser settings, but some site features may not work correctly without them.

6. Your Rights

As a customer, you have full control over your personal information. You may:

  • Request a copy of your stored data

  • Ask us to update or correct your information

  • Request deletion of your data (unless needed for legal/order purposes)

  • Unsubscribe from marketing communications at any time

To request any of these actions, please contact us using the information below.

7. Data Retention

We keep your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and accounting requirements

After that, your information is securely removed from our systems.

8. Third-Party Links

Our website may contain links to external websites (such as Instagram).
We are not responsible for the privacy practices or content of those platforms.
We recommend reviewing their privacy policies when visiting them.

9. Policy Updates

Cielis may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business practices.
Any updates will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy & Data Protection Policy, feel free to reach us:

Email: support@cieliseg.com
Phone: 0109 2917688
Location: Egypt / Qanater El Khayreya

Your trust means everything to us.
Thank you for choosing Cielis.